Heka Funds SICAV p.l.c. is committed to treating all investors fairly and transparently. The Company maintains a structured Complaints Handling Policy to ensure that any complaint received from investors or other stakeholders is addressed promptly, efficiently, and with due regard to the interests of the complainant.

 

Submitting a Complaint

Investors may lodge a complaint free of charge by contacting the Company through any of the following channels:

By email: compliance@hekasicav.com
By post:
Compliance Officer
Heka Funds SICAV p.l.c.
Premium Banking Centre,
475, Triq il-Kbira San Guzepp,
Santa Venera SVR 1011, Malta

 

Acknowledgement and Response

We shall confirm receipt of the complaint upon receipt and will do our very best to provide you with our final reply as quickly as possible.

 

Escalation

If you are not satisfied with the final response, you may refer your complaint to:

Office of the Arbiter for Financial Services
First Floor, St Calcedonius Square, Floriana FRN1530, Malta
Website: www.financialarbiter.org.mt
Tel: +356 8007 2366 or +356 21249245
Email: complaint.info@financialarbiter.org.mt